Right of withdrawal for consumers within the meaning of § 13 BGB
Cancellation policy for the provision of services
If the buyer is a consumer, he is entitled to the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must send us
Nadine Julia Mozar, Bornkampsweg 36, 22926 Ahrensburg near Hamburg, phone +49 (0) 45 32 - 918 38 40, e-mail ,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that the service should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to the contract compared to the total scope of the service provided for in the contract.
Cancellation policy for the delivery of digital content
If the buyer is a consumer, he is entitled to the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must send us
Nadine Julia Mozar, Bornkampsweg 36, 22926 Ahrensburg near Hamburg, phone +49 (0) 45 32 - 918 38 40, e-mail ,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment
Cancellation policy for the delivery of goods
If the buyer is a consumer, he is entitled to the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must send us
Nadine Julia Mozar, Bornkampsweg 36, 22926 Ahrensburg near Hamburg, phone +49 (0) 45 32 - 918 38 40, e-mail ,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Note:
The right of withdrawal does not apply to distance contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, to distance contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts, to distance contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; in the case of distance contracts for the supply of goods, if they have been inseparably mixed with other goods after delivery due to their nature; in the case of distance contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery."
End of the withdrawal policy
Non-existence of a right of withdrawal
Consumers are exclusively entitled to the rights of withdrawal mentioned in this declaration. Pursuant to Section 312 (2) of the German Civil Code (BGB), consumers have no right of withdrawal even if one of the following types of contract exists:
- Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
- Contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
- Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- Contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
- Contracts for the supply of goods or the provision of services, including financial services, the price of which depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period, in particular services in connection with shares, units in open-ended investment funds within the meaning of Section 1 (4) of the German Investment Code and other tradable securities, foreign exchange, derivatives or money market instruments.
- Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, vehicle rental, delivery of food and beverages and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision.
- Contracts concluded as part of a form of marketing in which the trader offers goods or services to consumers who are present in person or who are given this opportunity, in a transparent procedure conducted by the auctioneer based on competitive bids, in which the winning bidder is obliged to purchase the goods or services (publicly accessible auction).
- Contracts where the consumer has expressly requested the trader to visit him in order to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit that the consumer has not expressly requested or to goods delivered during the visit that are not necessarily required as spare parts for the maintenance or repair.
- Contracts for the provision of betting and lottery services, unless the consumer has made his contractual declaration by telephone or the contract was concluded off-premises.
- Notarized contracts; this only applies to distance contracts for financial services if the notary confirms that the consumer's rights under Section 312d (2) BGB have been safeguarded.
Sample withdrawal form
(If you wish to cancel the contract, please complete this form and return it to us).
- To
Nadine Julia Mozar, Bornkampsweg 36, 22926 Ahrensburg near Hamburg, phone +49 (0) 45 32 - 918 38 40, e-mail
- I/we hereby revoke the contract concluded by me/us for the purchase of the following goods ( name and number of goods * ) / the provision of the following service ( name of service * ).
- Ordered on ( date of your order * ) / received on ( date of receipt by you * )
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate.